Unfair banking practices and unreasonable charges

<p>FNB FNB Charged me with a new fee that the did not tell anyone about. I drive the N17 every day and spend R40.00 per day on tolls. is I swipe my platinum cheque card 4 times a day but don’t always check my balances. so by the middle of the month I did not have any funds left and stopped using my card not knowing that the toll gates are putting the transactions through in batches. so after I had no more funds and without them letting me know the charges were put through and a service surcharge was added, around R700.00 for R180.00 worth of tolls. it is according to fair banking policies that the fee is not allowed to be more than the amount you swipe for but merely a percentage. I have asked them to contact me in this regard but they have just ignored me. I lodged a complaint on Friday 23-09-2016 and it said i would be contacted within 48 hours, I lodged another complaint on Monday 26-09-2016 and it is now Thursday 29-09-2016 and still no responses from the bank. can someone please help!!! Charged me with a new fee that the did not tell anyone about. I drive the N17 every day and spend R40.00 per day on tolls. is I swipe my platinum cheque card 4 times a day but don’t always check my balances. so by the middle of the month I did not have any funds left and stopped using my card not knowing that the toll gates are putting the transactions through in batches. so after I had no more funds and without them letting me know the charges were put through and a service surcharge was added, around R700.00 for R180.00 worth of tolls. it is according to fair banking policies that the fee is not allowed to be more than the amount you swipe for but merely a percentage. I have asked them to contact me in this regard but they have just ignored me. I lodged a complaint on Friday 23-09-2016 and it said I would be contacted within 48 hours, I lodged another complaint on Monday 26-09-2016 and it is now Thursday 29-09-2016 and still no responses from the bank. can someone please help!!!</p>