FM
Fakazile M
1 reviews | Active since Jan 2014
24 Jul 2020, 04:43
Unfair and unjust billing
Transacted with my Cheque card on the 19th of July. The transaction only reflects on my banking app on the 23rd of July. Unfortunately on the 24th of July my banking app reflects that on the 20th of July FNB had already billed me honoring fees of R450 for toll gate transactions of less than 150,so by the time the toll gate transactions showed on the 23rd on my side I had already been billed R450 3 days before.
Have been banking with fnb since 2013,they just rejected my bond application last week of which another bank approved me. Now they are tarnishing my bank statement record by the honoring fees.
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Replies (1)FM
Fakazile M's updateReviewer Update
25 Jul 2020, 07:33Good day
The amounts of 350 and 100 have been reversed successfully thank you. Unfortunately there is another 50 that has debited as the 'dishonoring fees'. This is after I asked the consultant I was chatting with on the early hours of Friday if there will be additional charges on my account on to pod the 350 and 100 that I should be aware of and she confirmed no. Now that third charge has gone through. FNB kindly refund me my money. I have a snapshot of that chat confirming no additional charges will occur unfortunately I cannot attach it here
When smart bond was moved to homelians my account was messed up and I struggles to withdraw excess funds that I had paid upfront into my bond account. From the 25th of June the amount was only paid in on the 17th of July after I had to call in more than 3 times and send 3 enquiry email.
I struggled to get that upfront payments I made and on top of that fnb refused to offer me a second mortgage property of R120 000 because I am in debt 70% of my salary and according to fnb I am paying a bond of R9000. It is said because my bond is with FNB home loans and I am paying R4400, how do you miss a record that is within your bank? Funny enough another bank has given me that bond,at an interest lower than what you are charging me now. Earlier this week I received a message that my bond account is in arrears. All this errors the bank is making is affecting my credit score with other institutions and fnb is not ready to find me. I thought having all my accounts with one SP was gobig to make things easier
I have the following active accounts with you
Cheque account
Credit card
Home loan
Savings
And this is how you treat me. Kindly note that after my new bond has been finalise I will be moving all my accounts. It is not a threat but a wise decision for me.
Thank you
Kindly refund the third charge R50 in total
The amounts of 350 and 100 have been reversed successfully thank you. Unfortunately there is another 50 that has debited as the 'dishonoring fees'. This is after I asked the consultant I was chatting with on the early hours of Friday if there will be additional charges on my account on to pod the 350 and 100 that I should be aware of and she confirmed no. Now that third charge has gone through. FNB kindly refund me my money. I have a snapshot of that chat confirming no additional charges will occur unfortunately I cannot attach it here
When smart bond was moved to homelians my account was messed up and I struggles to withdraw excess funds that I had paid upfront into my bond account. From the 25th of June the amount was only paid in on the 17th of July after I had to call in more than 3 times and send 3 enquiry email.
I struggled to get that upfront payments I made and on top of that fnb refused to offer me a second mortgage property of R120 000 because I am in debt 70% of my salary and according to fnb I am paying a bond of R9000. It is said because my bond is with FNB home loans and I am paying R4400, how do you miss a record that is within your bank? Funny enough another bank has given me that bond,at an interest lower than what you are charging me now. Earlier this week I received a message that my bond account is in arrears. All this errors the bank is making is affecting my credit score with other institutions and fnb is not ready to find me. I thought having all my accounts with one SP was gobig to make things easier
I have the following active accounts with you
Cheque account
Credit card
Home loan
Savings
And this is how you treat me. Kindly note that after my new bond has been finalise I will be moving all my accounts. It is not a threat but a wise decision for me.
Thank you
Kindly refund the third charge R50 in total
FM
Fakazile M's update25 Jul 2020, 07:33
Reviewer Update
Good day
The amounts of 350 and 100 have been reversed successfully thank you. Unfortunately there is another 50 that has debited as the 'dishonoring fees'. This is after I asked the consultant I was chatting with on the early hours of Friday if there will be additional charges on my account on to pod the 350 and 100 that I should be aware of and she confirmed no. Now that third charge has gone through. FNB kindly refund me my money. I have a snapshot of that chat confirming no additional charges will occur unfortunately I cannot attach it here
When smart bond was moved to homelians my account was messed up and I struggles to withdraw excess funds that I had paid upfront into my bond account. From the 25th of June the amount was only paid in on the 17th of July after I had to call in more than 3 times and send 3 enquiry email.
I struggled to get that upfront payments I made and on top of that fnb refused to offer me a second mortgage property of R120 000 because I am in debt 70% of my salary and according to fnb I am paying a bond of R9000. It is said because my bond is with FNB home loans and I am paying R4400, how do you miss a record that is within your bank? Funny enough another bank has given me that bond,at an interest lower than what you are charging me now. Earlier this week I received a message that my bond account is in arrears. All this errors the bank is making is affecting my credit score with other institutions and fnb is not ready to find me. I thought having all my accounts with one SP was gobig to make things easier
I have the following active accounts with you
Cheque account
Credit card
Home loan
Savings
And this is how you treat me. Kindly note that after my new bond has been finalise I will be moving all my accounts. It is not a threat but a wise decision for me.
Thank you
Kindly refund the third charge R50 in total
The amounts of 350 and 100 have been reversed successfully thank you. Unfortunately there is another 50 that has debited as the 'dishonoring fees'. This is after I asked the consultant I was chatting with on the early hours of Friday if there will be additional charges on my account on to pod the 350 and 100 that I should be aware of and she confirmed no. Now that third charge has gone through. FNB kindly refund me my money. I have a snapshot of that chat confirming no additional charges will occur unfortunately I cannot attach it here
When smart bond was moved to homelians my account was messed up and I struggles to withdraw excess funds that I had paid upfront into my bond account. From the 25th of June the amount was only paid in on the 17th of July after I had to call in more than 3 times and send 3 enquiry email.
I struggled to get that upfront payments I made and on top of that fnb refused to offer me a second mortgage property of R120 000 because I am in debt 70% of my salary and according to fnb I am paying a bond of R9000. It is said because my bond is with FNB home loans and I am paying R4400, how do you miss a record that is within your bank? Funny enough another bank has given me that bond,at an interest lower than what you are charging me now. Earlier this week I received a message that my bond account is in arrears. All this errors the bank is making is affecting my credit score with other institutions and fnb is not ready to find me. I thought having all my accounts with one SP was gobig to make things easier
I have the following active accounts with you
Cheque account
Credit card
Home loan
Savings
And this is how you treat me. Kindly note that after my new bond has been finalise I will be moving all my accounts. It is not a threat but a wise decision for me.
Thank you
Kindly refund the third charge R50 in total