1 reviews | Active since Oct 2017
Unexplained Visa DMS Link Charges on Two Consecutive Days - Urgent Action Required!
I am writing to express my extreme frustration with FNB regarding unauthorized charges on my account. Over two consecutive days, I have been charged under "Visa DMS Link" for two different amounts, and I have no idea what these charges are for. The fact that the second charge was even higher than the first only adds to my concern!
What’s even more frustrating is the complete inability to get hold of an FNB consultant for help. I’ve seen numerous complaints from others experiencing similar or even worse issues, and it seems that the only time FNB responds is when matters are made public.
I am beyond disappointed with the lack of support, transparency, and customer service. If this issue is not resolved immediately, I will be moving my account to a different bank, as this situation is completely unacceptable.
Please provide an explanation and a resolution as soon as possible, or I will escalate this matter further.
Regards, Tumi
Complaint: I recently discovered that my daughter’s account (Thulo Motsoane) was removed from my FNB profile without any notification, consent, or prior communication. As her parent and the one who originally opened and managed the account, I find this completely unacceptable.
FNB claims that, due to her turning 16, she can legally operate the account. While I do not dispute the law, what I find alarming is the lack of transparency and courtesy — not even a simple message was sent to either of us.
I was left confused and concerned about whether the account had been tampered with or accessed improperly. Only after lodging a formal complaint was I informed that no transactions occurred and that I now need to go into the branch to relink the account.
This entire situation could have been avoided if FNB had implemented a proper notification or verification process before making such changes.
I am extremely disappointed and hope FNB takes this seriously and improves its communication regarding account management, especially when it affects long-standing clients and linked profiles.
Boitumelo Segage
Complaint: I recently discovered that my daughter’s account (Thulo Motsoane) was removed from my FNB profile without any notification, consent, or prior communication. As her parent and the one who originally opened and managed the account, I find this completely unacceptable.
FNB claims that, due to her turning 16, she can legally operate the account. While I do not dispute the law, what I find alarming is the lack of transparency and courtesy — not even a simple message was sent to either of us.
I was left confused and concerned about whether the account had been tampered with or accessed improperly. Only after lodging a formal complaint was I informed that no transactions occurred and that I now need to go into the branch to relink the account.
This entire situation could have been avoided if FNB had implemented a proper notification or verification process before making such changes.
I am extremely disappointed and hope FNB takes this seriously and improves its communication regarding account management, especially when it affects long-standing clients and linked profiles.
Boitumelo Segage