Unexplained “Item Paid – No Funds” Fee Charged

I am extremely unhappy with a recent charge on my account that I do not understand and was not properly explained.

On 05 February 2026, I was billed R188.00 for an “Item Paid – No Funds” / Payment Honour Fee. I was never clearly informed why this payment was allowed to go through in the first place, nor why such a fee was app****.

What is most frustrating is the lack of transparency. Customers should not be surprised with unexplained fees, especially when the account does not have sufficient funds. If a transaction cannot be processed, it should be declined — not approved and then penalised with additional charges.

I am requesting a clear explanation for this charge and that the fee be reviewed and reversed if possible. Better communication and transparency are needed to avoid situations like this.