Unexplained Hold on Business Account

Good morning,

I am writing to express my concern and dissatisfaction with the recent hold placed on my business account with FNB Bank. I was not informed of any issues, nor was I contacted by the bank regarding any suspicion of ***** on my account.

A few days ago, I received two random emails from an FNB employee, identified as Nukeri Beverly, who asked about a transaction with a client named Leticia. I provided the requested information, including a screenshot showing the client’s purchase of a wig. Ms. Beverly then asked for proof of delivery. However, she did not explain the reason for these requests, which left me quite puzzled. I responded, requesting clarification on why this information was needed, but to date, I have received no reply. It has now been five days without a response.

Yesterday, I was contacted by my client, who informed me that they were unable to make a payment into my account. Upon contacting the bank, I discovered that my account had been placed on hold due to suspicions of *****. I am deeply concerned that the bank did not properly notify me of this issue. There was no formal communication explaining the situation or requesting information to resolve it.

To clarify, the client in question did experience a delay in receiving their order due to a shipment issue, which we communicated to them. We assured the client that their order would be delivered within seven days, failing which we would issue a full refund. This message was also sent to the client this week, and I have proof of delivery, as the package was sent out yesterday.

I find it unacceptable that my account was placed on hold without proper communication or the opportunity to address the concerns raised. I request that the hold on my account be lifted immediately and that the bank provides a clear explanation of the situation. Additionally, I would appreciate improved communication from the bank in the future to prevent any similar issues from occurring.

I am prepared to provide any necessary documentation to resolve this matter as quickly as possible.