Hellopeter
Share Your Experience
CK
Carol K

1 reviews | Active since Apr 2017

05 Apr 2017, 09:24

Unexplained High Bank Charges

<p>So my card expired and i had to go to the bank to get a new. I went to FNB Randburg and the consultant who was assisting me made me aware that the bank has been charging me more than what i was supposed to pay in bank charges and even advised me to follow up with the matter. I did exactly that, i sent an email to FNB, got called twice to explain my complaint over and over again which was frustrating and since then there has been no feedback on this matter.</p> <p>So on my own initiative i did a follow up with an email, after all it's my money we talking about here... and still no feedback from this people.</p> <p> </p> <p>I'm extremely dissapointed with FNB, more like furious , everyone in the office knew that im so loyal to them and always recommended it as the best, now i sit with an egg on my face.</p>

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Apr 2017, 10:25
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)

CK
Carol K's update18 Apr 2017, 14:35
Reviewer Update

I went into the bank as advised by the representative on the 8th of April and i was told i'll receive feedback to this day im still waiting for my feedback even after doing a follow up email on the 13th.

FNB (First National Bank)
FNB (First National Bank)'s reply18 Apr 2017, 15:10
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)

CK
Carol K's update20 Apr 2017, 10:32
Reviewer Update

So i do another follow up on you guys....

From: NMatshinye **********

Sent: 20 April 2017 08:00 AM

To: "FNB Pricing" **********

Subject: Re: ********** 6700 [REF: ********** 8_ ********** 88]


Good day


Please assist to clarify why the client monthly account was inconsistent from the 01/07/2016 as according to her knowledge and the letter received on the 1st of June she was supposed to be on the Easy account bundle pricing option till the day the account was upgraded. Please provide a detailed response as i cannot understand from hogan or webfolders transaction history

Kind regards

Ntombi Matshinye | Sales and Service Team Leader| FNB Northgate |Point of Presence|
Bank No 7 Northgate Shopping Centre | Tel: (011) ********** | Web:www.fnb.co.za
Find us on all major social media platforms.

And this is the explanation i get...

From: ********** ********** />Sent: Thursday, April 20, 2017 10:09 AM
To: Matshinye, Ntombi
Subject: RE: Re: ********** 6700 [REF: ********** 8_ ********** 88]

Good day

Please note we did provide you with an answer , information you requesting is on HOGAN and statements, please advise the customer accordingly if you check the customer’s account you will see why pro rata monthly account fees were charged ,that is due to changes made. Please refer to ACRM.

Regards
Value Banking Solutions

First National Bank - a division of FirstRand Bank Limited.
An Authorised Financial Services and Credit Provider (NCRCP20).

So this is how FNB helps their customers...