Unexplained Hard Inquiry On My Credit Report From FNB

I just had a frustrating experience with FNB, discovering a hard inquiry on my credit report without ever applying for any credit with the bank. After lengthy transfers between departments and endless authentication, I received no helpful explanation for the inquiry, which jeopardizes credit scores and feels like a major oversight. The lack of transparency and accountability left me feeling undervalued as a customer. Overall, this experience has made me to reconsider my future banking options and warn others to be cautious about FNB and its practices.