1 reviews | Active since Sept 2017
Unexplained Fees
I called FNB e-wallet department today needing assistant because I sent someone money but the person kept on saying he didn't get it.Instead of the consultant explaining to me that they have a problem on their side she just went on and do the reversal without telling me how much will the transaction cost me and how long will it take for me to get the funds.This is bad service!!!!!I can't pay R50 service fee which I was never explained about and still wait 2 working days.This is ridiculous!!!!I want my R50 back in my account and the consultant will pay that and next time she will do the job properly.The REF that she gave me is:399210.Trace the call and refund my money!!!!
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)