Unexplained fee after forced ebucks membership

Good day<br> I wrote to credit card complaints on 13 July without success about this. Why do we need to go to Hello Peter to get reaction from FNB?<br> <br> I previously complained about involuntary ebucks membership and was told that's been sorted. However when I received my statement, suspiciously there are two unexplained fees on my account on the date of that forced membership:<br> 9 July 2015 Credit card account fee R23 and Credit card facility??? service fee R11<br> <br> Neither of these appear in the agreed terms and conditions of our contract. I suspect this has to do with the consultant who linked me to ebucks without my approval. <br> <br> I request the removal of these two items or in-depth explanation of these fees with reference to the specific paragraph numbers of the terms and conditions of the card.<br> <br> Do not call me - phonecalls mean nothing. Email mcstudio atiburst.<br> <br> Regards<br> J.M. Conradie