Unexplained Charges: FNB's Nefarious Actions and Breach of Trust

I've come across an alarming transaction in my FNB account. A hefty fee of R1225.00 was deducted under the transaction description:

Code: 6081 Description: Pmt Honfee Category: Fees Sub-Category: Excess Fee

This deduction has left me utterly baffled and frustrated. No prior notice or explanation was provided for such a substantial deduction. What's more concerning is that this fee has never been communicated to me and is not listed in any of the free pricing structures available online. Furthermore, there's no information available regarding how this fee is calculated.

Adding to the frustration, my salary was delayed this month, resulting in my account being overdrawn for a few hours early in the morning. Historically, debit orders would wait until my salary was available before processing. However, this month, it seems FNB ran their batch jobs as soon as the clock struck midnight.

How could such a significant amount be withdrawn without my consent or prior knowledge? This feels like a clear violation of trust. Can anyone shed light on this situation and guide me on the necessary steps to address it?"