Unexplained Account Charges and Poor Service

I’m extremely disappointed with the level of customer service I’ve received from FNB. Despite being a loyal customer for 19 years, I feel completely disregarded. I lodged a complaint eight days ago regarding unexplained monthly service charges on my account, including fees for credit card services even though I do not own a credit card. Since then, no one has contacted me to provide clarity or follow up. It’s disheartening to see how little value FNB places on long-standing clients. At this point, I’m seriously considering switching to another bank that treats its customers with the respect and responsiveness they deserve.