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ELEKANYANI T

1 reviews | Active since Nov 2012

04 Jun 2019, 08:32

Unexplainable interest charges

Good day

I have a credit card with FNB my is ********** 683082. My credit card is up to date in terms of payment and I hardly ever used it. Last month may I used it once , I used it once at a stores to pay for R 150 worth of goods. But I was charged R 750 for interest and when I asked FNB premier banking they told me that’s the fee you pay if for example you withdraw or transfer money from FNB to another account, and I did none of that. i need help so that someone from FNB can tell me why I was charged R750 for interest,. I feel ****** because what they did is theft you took money that doesn’t belong to you just because you have my bank account.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jun 2019, 10:16
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,
Hello Peter Complaints Team

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