Unexplainable Holds on Accounts

On 05/12/2022 at 10:15 I called FNB Business Bank to assist me with lifting a hold on my account. After 20 minutes, of which I only spoke to the consultant for less than 5 minutes, the rest was time I have been placed on hold. The person told me that they have sent an email to a different department and that the hold will be lifted in 24 hours. To no surprise, the hold was not lifted after the SLA. On 08/12/2022 at 09:44 I called again. The person told me that there was no instruction and that she will phone me back to provide feedback...still waiting for the feedback... I wish the service was half as good as their ability to shove new products down your throat.