Unexplainable bank charges

Item: FNB (First National Bank)
Rating: 2
Author: esther C

FNB please may you advise why I am being charged Honoring Bank charges for swipe payments that i made but had not yet cleared. These are now amounting to almost R800. Ive had the same issue before and this was reversed. can someone please explain to me why this is happening again??

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

07 Sept 2018, 09:22

Good day Esther,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Premier Resolution Centre who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply07 Sept 2018, 09:22

Official

Good day Esther,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Premier Resolution Centre who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)

esther C's updateReviewer Update

08 Sept 2018, 10:16

Dear FNB, to date no one has even called me to try and resolve this. I even called in myself with the reference number provided and the service agent said they would escalate to the relevant department.??????

esther C's update08 Sept 2018, 10:16

Reviewer Update