Unexpected poor service

About 6 weeks or more ago I app**** for a FNB credit card at the adviceof a friend saying they have great benefit's over other credit cards (eBucks). Went to Tylervalley branch to enquire as to exactly what documentation is required. Got all the info and went to apply. The application went well and service was excellent.

Waited about 2 weeks and made a phone call as to the current status of my card only to find out that they were waiting for documentation? The lady at the call centre said that she could see all the relevant info was there and that it just had to be processed... Okay fine so wait another 3 weeks, but this time head off to the Tyger valley branch to find out what's going on only to find out that my card is now a Discovery card! Wait...I didn't apply for that. So now I'm still without a card and a seriously doubt that I shall receive any kind of communication at all fro FNB as to the whereabouts of this card. As a new client I did expect a lot more especially since my friend gave his word that they are so great. Well, that has not been my experience thus far