Unexcitable Service

I Have swiped my card at Trax ktm. The machine said disconnected thereafter I swiped again. On my bank statement the amount of 945 was deducted from my account with an additional amount of 945 that is stil lying on Outstanding Debit Card Authorisation and this transaction was done More than 20 days ago.<br> I Phoned the branch requesting a reversal of this amount. after the 3de call I finally got through to someone. this person told me I have to fill in a form and mail it back to [Email Removed] ive done this on Monday the 22de it is now the 26th and I have had no reply. the consultant said it will only take 48 hours.<br> so this Moring I phoned again after 30 min holding on this matter is still not resolved. and this that happened is not my fault and im getting fed up with FNS ****ty service!!!