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crishellc C

1 reviews | Active since Dec 2016

25 Oct 2019, 21:53

*********, useless financial institution ever

FNB's slogan should rather be... "How can we NOT help you". They provide useless client services, are expensive with banking fees and very ********* with regards to someone's personal business. They keep calling me during WORK hours where I'm not allowed to take any personal phone calls and even call my fiancé to discuss my personal financial matters. How ********* is that. I don't even know how they made the connection between my fiancé and myself, because I never provided them with any of his contact details. It is ********* to discuss my matters with someone else. I have sent an email to FNB customer care and requested this to stop as well as to communicate to me via email as I'm not available during business hours to take phone calls. I hope this stops IMMEDIATELY, otherwise I will post this on all social media and go the newspapers to report FNB for ********* business. I ask very nicely... If you do decide to respond to this complaint, please do so via EMAIL and NOT via phone call, as you will NOT get hold of me.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Oct 2019, 08:36
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***NF

Regards

 Hello Peter Complaints Team 

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