********* Unfriendly Staff

I went on Saturday to enquiries about my cellphone banking. I have phoned the call centre and there have advise me that I need to go to a branch to assist. When I enter the branch, 2x ladies was standing at the door. I have greet Normsa and the other lady. Very Unfriendly. Normsa asked if she can help me. I told her that I am coming to sort out my cellphone banking. She said that I tried on my cellphone. I said yes and even phoned the call centre after speaking to the 4th person, the lady advise me to go to the branch. Then the other lady that is standing next to Normsa ask me did I tried on my phone. I advise her yes and even phone the call centre. She Rep**** please press in *130 before she could continue I told her that I have already tried it 3x times that that is why I am at the branch. With an attitude Normsa print a ticket number 24 for me. When I left the counter to sit and wait for the consultant I Heard Norma and the Lady making a remark and thought I can’t understand the language there are talking. I just stood up there and left the branch. I went outside to draw bank statements. At the Atm where I can draw bank statements there was only 1x person to draw bank statements. When their furnished I want to draw the bank statement. Normsa came to the Atm to tell me that I should stand in the que with an attitude. I told her I don’t want to draw money or deposit. I just a 3 months statement and all the people wants to deposit or draw money. She said you should stand and wait in the que when it is your turn then you can go the Atm and draw the statement.