SJ
SHARMAINE J
1 reviews | Active since Dec 2017
05 Dec 2019, 11:18
********* SHARKS
i have settled my credit card account under debt review. my debt review consultant and i both requested a settlement letter. however they never answered . after numerous attempts and calls i never received any feedback. however FNB proceeded to hand me over to their lawyers whom are also refusing to send me a statement from FNB and bill me every time they speak to me even though i never receive feedback. HOW must one settle a query when they do not answer. and now want me to pay them all over again. this is *********. what does. one need to do????? i need a statement but no one will send one.
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SHARMAINE J's updateReviewer Update
13 Jan 2020, 14:28so, still no feedback after i sent you the proof. i have been notified that the statement of account originally given to my debt review was incorrect. Very well, why then when i requested a statement after the threat email of impending handover was i not answered?? Because FNB wanted more money and handed me over shame on you. this would've been avoided if they had just answered me of my debt review consultant numerous attempts. Groenewaldt lubbe just keep billing me but never answerinf me. IS this how FNB handles their business?? where are the ethics??
SJ
SHARMAINE J's update13 Jan 2020, 14:28
Reviewer Update
so, still no feedback after i sent you the proof. i have been notified that the statement of account originally given to my debt review was incorrect. Very well, why then when i requested a statement after the threat email of impending handover was i not answered?? Because FNB wanted more money and handed me over shame on you. this would've been avoided if they had just answered me of my debt review consultant numerous attempts. Groenewaldt lubbe just keep billing me but never answerinf me. IS this how FNB handles their business?? where are the ethics??