********* service delivery

Dear Sir/Madam

This email serves as a formal complaint on your services FNB, I was scheduled to receive my credit and debit cards . I am really disappointed in that your driver Dylan smith on both occasions was not even asking to see me instead he was leaving my card with the receptionist without even asking for my ID. I dont know what kind of service this is but that my bank cards are not reward cards. He even called me to ask me to send him a text message if l collected my card that was after l had called him to track my card.

this is wrong, I never put for a second person to collect my card, If l do not get a proper explanation for this barbaric behavior l am taking this further and fnb has to know the service you are rendering, his number is ***

Kind regards

J Kachidza