********* practice/operators

When FNB calls me to collect payments for a loan, I talked to different operators. Now, being self employed I made arrangements to pay in lump sums as soon as possible. I made arrangements that there might be a month where payment won't be possible, seeing that I'm self employed and am awaiting payment from my customers. Every operator assured me that they will make a note of it on their system. I then paid a big amount towards the debt in June 2018. In July (Not even at the end of July) I was handed over to Hammond Pole Attorneys for collection. I understand this is how they make money, but if arrangements are in place they should stick it. This is according to me ********* and plain right unprofessional. As soon as I'm done with this debt I'm definitely moving my personal and business account to another bank.