1 reviews | Active since Jun 2016
********* FSP
<p>After months of struggling with FNB Private banking to change my debit orders I laid a formal complaint, only for it to be brushed aside. However once I started threatening to report them to the FSB for non-compliance to the TCF principles they contacted me quickly. Turns out FNB did not record ANY of my phone calls, charged me penalties for debit orders not going through because THEY failed to rectify the dates as per my request, the telephonic quote I receive for my one account was 3% less than the contractual quote they then implemented and they lowered my credit card limit without following any of their own processes. Got some excellent service from one individual, Shafik Solomon after that to rectify everything, only to have my limit decreased again one month later! This instatution is a *****, promising you the moon and the stars, failing to mention that it would amount to just that, total darkness with very bad service! Stay away from this instatution if you know what's good for you, there is a reason why their services are some of the cheapest in the market!!!</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is **********
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is **********
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
What a joke! You have logged a formal complaint on "my behalve" and proceeded to do...........wait for it......nothing! Can you believe it, the only action taken from the complaints resolution department was to log the complaint.... people please, dont over exert yourselves, you still have a long day ahead of yourselves! Not that I really expected more, for it would seem as though this company makes a living from crisis control, thus the reason they fixed my credit limit when I threatened to expose them due to the fact that I discovered that their so-called "call recording system" hasn't recorded any of my numerous calls since the beginning of this year (to name but one problem identified...), only to reduce the limit again (not even 3 weeks later) without notification or any form of consultation whatsoever. FNB- For No Banking Services, do not hesitate to call, we charge you less, for we try to do as little as possible for as long as possible- and you can take that to the bank!
What a joke! You have logged a formal complaint on "my behalve" and proceeded to do...........wait for it......nothing! Can you believe it, the only action taken from the complaints resolution department was to log the complaint.... people please, dont over exert yourselves, you still have a long day ahead of yourselves! Not that I really expected more, for it would seem as though this company makes a living from crisis control, thus the reason they fixed my credit limit when I threatened to expose them due to the fact that I discovered that their so-called "call recording system" hasn't recorded any of my numerous calls since the beginning of this year (to name but one problem identified...), only to reduce the limit again (not even 3 weeks later) without notification or any form of consultation whatsoever. FNB- For No Banking Services, do not hesitate to call, we charge you less, for we try to do as little as possible for as long as possible- and you can take that to the bank!