1 reviews | Active since Jul 2016
********* FNB Connect - Disgusting Data Price Increase Without Notification
<p>A few months ago, I was convinced to port my cellphone number to FNB Connect because I was told that data prices were very low - R95 for 2GB. Today I log in to buy data and the prices have skyrocketed from R95 to R245 for 2GB of data - more than double! Not once have I been notified, and now I am stuck in a situation where my primary number is with a network that has totally unaffordable data prices. Not once was I informed that the prices that this network was sold to me at were promotional. I feel completely ******* and **** to by FNB, specifically the Sandton City consultant who sold this to me. How ********* can a bank get??? Disgusting. </p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good day,
It has now been more than 2 business days and I have not received any feedback from FNB with regards to my query. The follow up service is just as bad as the intial contact. This is not the first time I have had an issue with FNB not providing answers to queries and behaving as though the customer doesn't matter. In the meantime I am stuck on your network awaiting a response - apart from a generic acknowledgement.
Please note that I will be taking this issue and the lack of resolution further and I will be forwarding this query to the NCC as well as publishing it on all consumer forums available for public awareness. I also plan to port my cellphone number and close all my bank accounts (3 accounts) as soon as I am able to.
It is extremely disappointing, as a loyal customer of 6 years, who has encouraged friends and family to move to FNB, that I have to experience poor service time and time again, first with banking and now FNB Connect.
Good day,
It has now been more than 2 business days and I have not received any feedback from FNB with regards to my query. The follow up service is just as bad as the intial contact. This is not the first time I have had an issue with FNB not providing answers to queries and behaving as though the customer doesn't matter. In the meantime I am stuck on your network awaiting a response - apart from a generic acknowledgement.
Please note that I will be taking this issue and the lack of resolution further and I will be forwarding this query to the NCC as well as publishing it on all consumer forums available for public awareness. I also plan to port my cellphone number and close all my bank accounts (3 accounts) as soon as I am able to.
It is extremely disappointing, as a loyal customer of 6 years, who has encouraged friends and family to move to FNB, that I have to experience poor service time and time again, first with banking and now FNB Connect.
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good day Daffnie,
Do you believe that the below response is adequate to address my original query? It speaks nothing of the lies which were used to sell this network to me. Neither does it mention the way in whcih this will be addressed.
Please provide me with the details of someone is able to speak to these issues or to whom I can escalate this complaint to, who will actually take this seriously because this is totally unsatisfactory. Does FNB have anyone who is able to respond without using generic, copy-and--paste responses?
Good Day Aneshree
We refer to your complaint reference number ********** related FNB Connect Once Data Bundles prices.
FNB Connect launched promotional once-off data bundles for three months in June 2016 and extended the offer for an additional two months due to the success of the campaign.
As of 20 November 2016, the data bundles promotion has officially ended.
The revised once off data bundle prices remain competitive and customers have the added benefit of up to 40% back in eBucks on their data bundle purchases, based on their eBucks reward level.
Our main objective continues being able to provide our customers with superior value and to increase customer satisfaction, convenience and lessening customer angst.
Kind Regards
FNB Connect Complaints
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Good day Daffnie,
Do you believe that the below response is adequate to address my original query? It speaks nothing of the lies which were used to sell this network to me. Neither does it mention the way in whcih this will be addressed.
Please provide me with the details of someone is able to speak to these issues or to whom I can escalate this complaint to, who will actually take this seriously because this is totally unsatisfactory. Does FNB have anyone who is able to respond without using generic, copy-and--paste responses?
Good Day Aneshree
We refer to your complaint reference number ********** related FNB Connect Once Data Bundles prices.
FNB Connect launched promotional once-off data bundles for three months in June 2016 and extended the offer for an additional two months due to the success of the campaign.
As of 20 November 2016, the data bundles promotion has officially ended.
The revised once off data bundle prices remain competitive and customers have the added benefit of up to 40% back in eBucks on their data bundle purchases, based on their eBucks reward level.
Our main objective continues being able to provide our customers with superior value and to increase customer satisfaction, convenience and lessening customer angst.
Kind Regards
FNB Connect Complaints
To read FirstRand Bank's Disclaimer for this email click on the following address or copy into your Internet browser:
https://www.fnb.co.za/about-fnb/legal-matters/email-disclaimer.html
If you are unable to access the Disclaimer, send a blank e-mail to