WW
Willem W
1 reviews | Active since Sept 2020
26 Oct 2020, 07:40
********* data collection - spying on clients by requesting location for payments on their banking app
I am NOT comfortable in sharing my location with you each time i want to make a payment. Why are we not given a choice to use this option, especially since we already have biometric sign in and OTP which is adequate safety measures used together.
Please reconsider this madness!!
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Replies (1)WW
Willem W's updateReviewer Update
01 Nov 2020, 15:41Guess what FNB - here is your response which you send regarding your ********* INVASION OF PRIVACY, requesting my personal location when I want to make a payment.
"We hereby acknowledge receipt of your complaint reference ***.
Please be advised that your complaint has been escalated to our digital banking department for assistance and resolution, they will revert to you directly.
Yours sincerely,
Seipati Mmbengeni" UNQUOTE.
This was send the 26th of October 2020 in response to my first complaint and up to now there was no further action or resolve.
Ultimatum is that of this is not resolved by 9 November, I'll transfer all my accounts to another bank. This after +25 years with FNB.
"We hereby acknowledge receipt of your complaint reference ***.
Please be advised that your complaint has been escalated to our digital banking department for assistance and resolution, they will revert to you directly.
Yours sincerely,
Seipati Mmbengeni" UNQUOTE.
This was send the 26th of October 2020 in response to my first complaint and up to now there was no further action or resolve.
Ultimatum is that of this is not resolved by 9 November, I'll transfer all my accounts to another bank. This after +25 years with FNB.
WW
Willem W's update01 Nov 2020, 15:41
Reviewer Update
Guess what FNB - here is your response which you send regarding your ********* INVASION OF PRIVACY, requesting my personal location when I want to make a payment.
"We hereby acknowledge receipt of your complaint reference ***.
Please be advised that your complaint has been escalated to our digital banking department for assistance and resolution, they will revert to you directly.
Yours sincerely,
Seipati Mmbengeni" UNQUOTE.
This was send the 26th of October 2020 in response to my first complaint and up to now there was no further action or resolve.
Ultimatum is that of this is not resolved by 9 November, I'll transfer all my accounts to another bank. This after +25 years with FNB.
"We hereby acknowledge receipt of your complaint reference ***.
Please be advised that your complaint has been escalated to our digital banking department for assistance and resolution, they will revert to you directly.
Yours sincerely,
Seipati Mmbengeni" UNQUOTE.
This was send the 26th of October 2020 in response to my first complaint and up to now there was no further action or resolve.
Ultimatum is that of this is not resolved by 9 November, I'll transfer all my accounts to another bank. This after +25 years with FNB.