********* charges that defy logic!

I've commented on another user's review after he had a similar experience.

I have a business cheque account with FNB. At the beginning of June, a Card transaction went through my account even though 1. I did not initiate the transaction, 2. I did not have enough funds in my account to honour that transaction, 3. I do not have an overdraft or credit facility with the bank.

As a result of that transaction, the money i had put aside for bank charges was gone and I had to pay R185 honouring fee for 7 transactions including for a toll gate transaction of R11, R185 for a R16 transaction, R 185 for a R5 transaction etc. All these transactions, like Brian's were entered into whilst I had funds in my account, but only cleared after there were no funds.

I completed a form to request the reversal but the FNB wants me to provide communication with the merchant or proof that the transaction was declined. Why do I need to talk to the merchant or provide proof when I did not go there to begin with? This transaction was effectively **********. The bank has disappointed me seriously, this behaviour is ********* and does not align with their "How can we help you motto".

I called to complain and the consultant told me about but the bank has refused to rectify my query. I have advocated for people to move from ABSA to join FNB and I am hoping they aren't having a similar experience