********* business practices and bad service - student loans – infact NO SERVICE at all – and I am just a number not a person

REF:*** I app**** for a add on student loan in 2022. I paid the whole 2021 the interest on my son’s student loan. In 2022 I apply again and Direct Axis call me. I state I want an add on loan to be told NO – you must apply for the old loan amount and the new loan amount and then settle the old loan. I stated that I will then pay double interest but was told this is now how it work. Lekker ***** ne… but since I do not have a choice – I had to do it. After a VERY long time the loan paid out – just to deduct as a personal loan from my account instead of only the interest for a student loan. I have submitted all the required documents on time again and again. After some time of making enquiries I received a reference for my query REF:*** – this was on 12 May 2022. Yet AGAIN the full installment for a personal loan went off my account instead of just the interest. It is the 2 June 2022 – my overdraft is MAXED and I have R120 left in my account for the rest of the month. Maybe it is time that FNB staff return to the office – then maybe we the clients paying their salaries will get service. When will this issue be sorted? I need feedback ASAP please. I am "too rich for NISFAS - but can hardly afford a student loan - I will give my kids the opportunity to study as I NEVER had that opportunity - my parents were to poor. If FNB cannot assist maybe I must move to another bank where I am treated as a person - and this after being a customer of FNB for 20 years