********* business practice

I have a revolving loan account with FNB. It went into arrears and I had paid the arrears in full a few months ago and have since decreased the Loan to more than half. I have additionally not missed one payment and have been paying double in installments. Fnb then decided to hand my account over with it being not one cent in arrears but 2 days after handing it over updated my credit status to payment improved. Fnb has avoided to answer any of my emails and you cannot get hold of the revolving credit plan department at all. My Cheque account is chronically being devoted despite my not using that account and is now also in arrears due to fnb now acknowledging any of my emails. Fnb is the worst I cannot deal with this customer service.