*********!!!

On the 18th I attempted a cash withdrawal at a FNB ATM and my card was cancelled. The card was not faulty or expired, so I didn't understand why. I was then stranded and late for work.

I chatted to Disebo on Secure hat, asking for assistance. She couldn't say why the card was cancelled, but CONFIRMED that it was cancelled by FNB. She then advised me of the card replacement fee and advised that I must call or chat to ask for the amount to be reversed.

Now I'm chatting to Nonthetelelo, who's telling me a total different story! She's saying that the fee cannot be reversed. When asked for a manager, he's conveniently unavailable!

So first of all, because of this bank, I was stranded in the early hours of the morning, almost ******, late for work and forced to pay for something I had no part in.

And your agents sing different tunes!!!

Refund me or I will not be doing business with you any longer and word of mouth is not good for a big business like yourselves.