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I went to the FNB Branch at the OR TAMBO INTERNATIONAL AIRPORT. As i entered i noticed that there was only one person present. A lady(Penny Maleka) then walked out from a side door and I asked her is there just one person assisting and she said YES. She then asked what would I like to do i said I would like to open a new cheque account. She the said the lady that opens accounts only arrives at 14:00. I looked at her confused asking myself how does this work. I then asked her the same question. She said that the lady thats was present is not allowed to open account due to other reason she can't disclose with me. And i said hows that possible she says it is highly possible. Cause the other two are on leave due to personal reasons. This is the first time such nonsense was told and I never knew that FNB employees work with time schedules and seems also that i must make an appointment. Total *******