Uneducated call centre agents

<p>I recently took our a home loan with FNB and decided to swicth banks all together. The lady assisting me with the new premier account had no idea about the interest rates on the overdraft and insisted that the interest was 8% but that it was not per month or per year. We debated this for a long time and she would not let me speak to her manager after asking several times. I emplore you to listen to our most recent conversation.</p> <p>When i phoned FNB to enquire why they needed my payslip and bank statements for my overdraft after i had just two weeks ago submitted for the home loan i was greeted by another lady who wheni asked to speak to her manager to explain the rational, she responded by putting me on hold for exactly 13 minutes without saying a word. it was obvious she was forcing me to hang up which i eventually did.</p> <p>I am so dissapointed that i will transfer my home loan and bank account to absa</p>