LM
Lindi M
1 reviews | Active since Jan 2019
22 Jan 2019, 12:17
Undue action and bad customer service
I am really disgusted on how FNB treats their clients. I have been an FNB client for almost 6 years now. I had several products from them and NEVER failed to make payment. For you to call me regarding for a mere R200.00 on an outstanding balance of R2000.00 is rather disappointing. I NEVER missed payment on this credit card for you to hand me over to Blake & Associates (for R200.00) is rather extreme and if that is how you treat your customers I certainly do not want any business with you going further. POOR service and RUDE call centre agents!!!!!!!!!!!!!
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FNB (First National Bank)'s replyOfficial
22 Jan 2019, 14:24Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply22 Jan 2019, 14:24
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)