undesirable business practice from FNB

Item: FNB (First National Bank)
Rating: 1
Author: MOLEFE M

i’m currently FNB customer for sometime now.at some stage I left your bank to ABSA due to bad service only to find it was worse.personal loan department just debited about R3400 without my concern or any arrangement with me.i’m aware that I have long over due personal loan that I need to bring it up to date.i can be able to do that through arrangements as i’m currently having financial difficulties not that lump sum of cash debited from my account.is this how fnb conduct their business or banking to process unplanned or unauthorized debit on customer accounts without arrangements?please be so kind and assist.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

07 Jul 2018, 11:28

Good Day Molefe

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply07 Jul 2018, 11:28

Official

Good Day Molefe

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

MOLEFE M's updateReviewer Update

12 Jul 2018, 00:45

i got one miss call from FNB and followed by email which it doesn't talk to my complain. i didn't authorise fnb or their collection to debit my account with that lump sum of cash but would like payment arrangement of certain amount as i didn't budget for that debited amount.

MOLEFE M's update12 Jul 2018, 00:45

Reviewer Update