Underwhelmed again by FNB

For a bank that prides yourself on its software platforms, it was amazing that when I wanted to add a tax free fixed deposit account that it was such a manual process which required me inputting the same information that I have put in every time I have communicated with FNB for the last decade, as well as a 15 minute phone call to add the account. Then after all of that I am told it cannot be done over the phone but I should just go into a branch to get it done. Sure let me get in my car and drive to a branch to add a bank account, great online solution from a ‘progressive’ bank.