Undermining attitude from Fnb staff refusal to assist client

I just can’t believe this 2 days in a row i have received bad service from Fnb staff. One was yesterday in cape gate by a lady named Solange I asked her to use the phone because my card had been swallowed by the atm. She told me to use my phone whereas I was in a branch. When she saw I’m not happy she told me their phone is faulty at first she said they don’t have phones.

Today I asked my private banker Tracey Lee fisher to Oder me a card instead she emails me steps on how to order card on the App. Why do I have a banker again??? What am I paying 385 a month for again??

I find this type of service undermines me as a client if Fnb is not happy with me as a client they must say so. There’s 4 other banks in this country if not more. Please fix your staff as they are the face of the company.