Undercover *****ery!

I have been kept in the dark pending an investigation where one of your ATM's did not give out any money after I had made a withdrawal. After waiting for this long, not even with the courtesy of ANY specifics I am told the money was withdrawn. I called both you and my bank and now its being treated like nothing. What investigations did you do?? each transaction has a date stamp and possibly more detail than that. your ATM malfunctioned and I am being made to pay the price for simply using it!! You treat people like ****** then pass the buck elsewhere and share absolutely no insight on the matter for what good reason only you and your qualified forensic experts know! That money did not get to my hands and immediately when this happened I informed you. I want my money back! Every cent of it. If you cant help me, get me your ceo who swears by customer service. You are failing me terribly. This is the least transparent process ever and it seems common where your technology failed you graciously disappear into the woodworks to cover up for your giant selves!!! SOMEONE CALL ME AND ARRANGE TO GIVE ME MY MONEY BACK TODAY!!!!!