Under staffed or under s****ed??

Firstly a debit order is unpaid despite the fact there were sufficient funds in the account when the debit order went through. Then when querying with the premier desk as to why, I am given an inaccurate response (I worked in FNB's credit division some time ago so understand the processes). Having never had an unpaid item in my 30 years with them I ask them (via the premier app) to close my account with immediate effect.

True to form this is still not done 3 days later and I am told they have a 3-5 working day turnaround time !!!! This was never communicated in any correspondence. What is the point of paying highly monthly fees for access to the premier team of bankers and negate going into a branch when it takes so long for a simple request to be attended to.

To further compound matters an additional debit order goes through my (what should be closed account) today and FNB enriches themselves by levying another "unpaid" fee.

Via the app, I contact the team of premier bankers (again) and am now advised my request is with the "rescue team" and will be attended to with the 5-7 day response time. What possible good is it to contact a departing client after 7 days to try and save the relationship. This must be done same day. When I ask to speak to a supervisor I am advised they are all busy but somebody will call me today.