1 reviews | Active since May 2019
Under Staffed branch need FNB to step up the client services.
Greeen Point Branch Cape Town needs more tellers. I am Business client but with this poor service at Green Point well lack of service as they are short staffed. FNB need to start thinking of there clients and spend more time at the branches. If you are not going to provide client service then let me close my multiple accounts that I unfortunately hold with you and move to a bank that is still interested in client service. Green Point Branch Cape Town needs more tellers and more staff. I waited over an hour for service on Friday the 8th. the Manager had no words as she knows head office won't issue more staff. 1 Teller and 1 person on a desk others running around like chickens with out their heads. I asked the Manager whom I could complain to she was like she did not know because even she does not get assistance. So FNB time to put your clients 1st as I am happy to pull my business from you. I might only be a multi million account holder but sure other banks will be happy have me. Get more staff into that bank ASAP. There was a gentleman whom came to collect his new card and I overheard the lady saying your card I here but there is no one to assist can you come back another day, Pathetic. Another lady was on the service phone in tears as she had been there before me and was there after I left still and as I mentioned I was waiting for over an hour. FNB you are not a good bank stop waisting our time and start putting in some time. If I could give you a 0 star rating I would every other day the week.
