1 reviews | Active since Sept 2014
Under Performance
I recently lost my FNB card and I ordered went inside the bank to order a replacement they told me it would be faster if i do it online and I did as they advised. I was told it would take 2-4 days and I am still waiting. they have all these apps and online banking but they can't even tell me when I'll be receiving my card.
Good day Thabiso,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Points of Presence for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Best regards,
Good day Thabiso,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Points of Presence for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Best regards,