UNDEMOCRATIC TREATMENT OF CLIENTS

FNB has NOT contacted me as yet with regard to this complaint. They are obviously NOT treating this matter as important. FNB is acting UNDEMOCRATICALLY by forcing clients to DOWNLOAD and use the FNB mobile APP. I do NOT wish to use the phone app for personal and security reasons. FNB is NOT accommodating their clients at all !! By not allowing OTP and notifications via sms, FNB is FORCING clients to do something they are NOT in favour of. They are also FORCING clients, in the time of Covid 19, to go to a branch for OTP and other information that was available ONLINE previously. If FNB is not able to accommodate clients, then there may be a mass exodus to other suitable banks.