Undelivered device, rood response from FNB

Just received an sms from FNB regarding delivery of my smart device that was scheduled for 24/03. A very rude sms stating a would be held liable for delivery charges because I was unavailable for delivery

This however was not the case yesterday. The courier never made an delivery attempt nor any attempt to contact me at all

Extremely disappointed in this response from FNB as I have a been a loyal customer for years