MM
Mathapelo M
1 reviews | Active since May 2012
12 Feb 2019, 19:06
Undelivered debit card
I have ordered a my card on the 22 of January, and I was told I will wait 5 working days. Today it is the 12th of February and I still don't have my cheque card. The sad thing is I have never received any call from FNB advising me why the have not delivered my card, and this is the service I have to pay for wow. The only time I have received a call was from DSV asking me where must they deliver my card to. Is this how you treat your customers? I am so disappointed with FNB and I used to like it so much.
Mathapelo
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
13 Feb 2019, 08:57Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply13 Feb 2019, 08:57
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
MM
Mathapelo M's updateReviewer Update
19 Feb 2019, 17:10I'm so frustrated with FNB and DSV, until today I don't have my card. DSV is sending me from pillar to post , yesterday I was suppose to get my card and a lady from DSV called me and said can they deliver next week Monday and I said NO but she didn't care. She said she will call me but never did, so FNB tell me what am I suppose to do to get my card?
MM
Mathapelo M's update19 Feb 2019, 17:10
Reviewer Update
I'm so frustrated with FNB and DSV, until today I don't have my card. DSV is sending me from pillar to post , yesterday I was suppose to get my card and a lady from DSV called me and said can they deliver next week Monday and I said NO but she didn't care. She said she will call me but never did, so FNB tell me what am I suppose to do to get my card?
MM
Mathapelo M's updateReviewer Update
19 Feb 2019, 17:13I think DSV is the one fumbling here, FNB should deal with this courier company or they will lose their clients. They are so unprofessional, I wish I had the name of the lady who called me.
MM
Mathapelo M's update19 Feb 2019, 17:13
Reviewer Update
I think DSV is the one fumbling here, FNB should deal with this courier company or they will lose their clients. They are so unprofessional, I wish I had the name of the lady who called me.