AN
Angel N

1 reviews | Active since Dec 2016

23 Jan 2017, 11:58

Undelivered cheque card

<p>FNB called me and offered cheque account which i accepted now i have been waiting MORE than a WEEK for the delivery of the card because of some *********** agent. She did not capture my alternative number, i have called DSV more than 3 times with them just saying that the cape town distributors will contact me which they obviously didnt.</p> <p> </p> <p>Now the DSV number is no longer going through,and apparently i cannot contact the cape town office as they are an outbound call centre.</p> <p> </p> <p>I am literally losing my cool now,i do NOT need this frustration. PLEASE GET MY CARD DELIVERED ASAP TODAY. </p> <p> </p> <p>DSV SERVICE SUC****!!!! FNB PLEASE DO SOMETHING ABOUT THIS</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Jan 2017, 12:56
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)

AN
Angel N's update24 Jan 2017, 12:09
Reviewer Update

I am still waiting for dsv to contact me