Uncoordinated and clueless

I was notified by my FNB app that I would not be issued a new credit card automatically because I haven't used it frequently enough, but that I could still use the virtual card for online purchases if needed.

Fair enough.

However, now I've been getting harassed by CCD Couriers and notified they are unable to reach me regarding the delivery of my new FNB Credit Card?!

This bank is clearly uncoordinated and the teams are clearly not synced up on what each of them are doing.

I'm not anywhere near my home currently and I'm not able to accept the card and had no plans to do so due to their prior communication!

This bank needs to make up it's mind! This is frustrating and I currently don't want the card! The app clearly stated I can manually order another card if / when I need one, and frankly currently I don't want or need one because I'm planning on transitioning to a different bank after the recent "Black Friday Fiasco" / "Bait and Switch" that FNB hosted.

So keep the credit card, I don't want it!!!!