1 reviews | Active since Feb 2014
Uncontactable
<p>My number has been ported from Vodacom to FNB Connect. FNB Connect has not processed the port request. I’ve been into the FNB Branch, but they can’t help. I phone FNB connect at ********** 147, NO answer, I listen to the voice prompt for 45 min. I have logged more than 3 complaints. I’ve even escalated to ICASA. I still don’t have my number linked to a SIM. I’m unable to go to any other service provider while my number is held in limbo by FNB. This is the worst service I’ve ever received from a Cellphone service provider. All I want is to port my number to a Cellphone service provider that actually work. </p> <p> </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
My issue is still not resolved. The last feedback at 3:30pm 27 March 2017 was that FNB connect will take 72 hours to resolve my porting issue. This is unacceptable.
My issue is still not resolved. The last feedback at 3:30pm 27 March 2017 was that FNB connect will take 72 hours to resolve my porting issue. This is unacceptable.