uncompassionate

<p>I have always recieved exceptional service from FNB. Most of my family and friends bank with FNB. about 6 months ago one of my familiy members recomended FNB for there funeral policies to me , with that i thought it would be a great option as i already bank with them. Also as my bank i thought of FNB as a bank that was not only a financial institution but also as a partner from my past experiences.</p> <p>But this is now short lived as i have been faced with one of the most difficult experiences in my life., My mother has passed on. i was not to concerned as i knew that i had a funeral policy that would cover the cost of the burial to give my mother a dignified send off.</p> <p>With all the running around preparation for the funeral registering the death at home affairs choosing a coffin getting caterers for the refreshments i then visit my FNB branch for assistance to process my funeral policy claim. again my experince is nothing less then the best from the past experinces the service outstanding, compassionate, sympathetic , and understanding. BUT when i speak to the consultant at the claims department telephonically he advises that my mother died 12 hours to early as the claim would have been paid out if my mom died on the 28th because then it would be exactly 6 months the waiting period. My mom died at 12h15 on the 27th not only is this a great loss and painfull but now i have to make alternative arrangement to pay for the funeral as FNB cannot be compassionate to authorise my claim .</p> <p>I am not requsting assistance for a loan to buy a house or a car or to spoil my self with luxuries. i thought i had a partner that was always ready to help me as there motto HOW CAN WE HELP YOU clearly this is only a motto and not a mission as this should read HOW CAN YOU HELP US to fill our pockets with your money. When i really needed their assitance for me to be on the recieving end for me to have a smooth transaction with all the grief experinced they shut the door.</p>