UNCOMMUNICATED ADJUSTMENT ON CREDIT CARD LIMIT

Item: FNB (First National Bank)
Rating: 2
Author: Elmien L

AS PER MY USUAL PRACTICE I TRANSFER MOST OF MY MONTHLY SALARY INTO MY CREDIT CARD. ON THE 2/03/2016 RECEIVED A SMS FROM FNB STATING THAT DUE TO RESPONSIBLE LENDING THEY HAVE SYSTEMATICALLY ADJUSTED MY LIMIT ON MY FNB CREDIT CARD AND HAS EFFECTIVELY TAKEN MY WHOLE SALARY AS THE REDUCTION. THIS WAS NOT COMMUNICATED BEFOREHAND AND CALL CENTRE JUST STATE THAT IT WAS DONE ELECTORONICALLY AND CAN NOT BE ADJUSTED.

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Replies (1)

FNB (First National Bank)'s replyOfficial

03 Mar 2016, 09:56

Hello elmien.lottering,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 881531.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply03 Mar 2016, 09:56

Official