1 reviews | Active since Aug 2018
UNCLEAR REASONS FOR DECLINING
I would like a full report on my risk profile with FNB as to why I keep getting declined for credit.
I understand that I was on debt review and no longer am, yet I feel that FNB still holds that against me.
I have tried with other financial institutions and they have granted me credit which I have not taken as I bank with FNB and would rather have accounts with you.
If FNB does not want to grant me any credit, that’s fine, however I feel its fair that clear reasons are stated so that I know where I stand with FNB and if I should bank with someone else that won’t keep my poor past credit against me.
Good day Lerize,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Lerize,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)