Uncaring/bad service

My bad experience with service delivery for my 99 year old Father! My Dad is too old to go to the branch, I have repeatedly requested they send somebody to the house for him to sign his power of attorney documents. They insist he comes to the bank! My father has been with Barclay's Bank even in exile to FNB all of my life, and I'm 65 yrs old now! Call me at ***.