Uncaring FNB!

Once again FNB has placed us in an unfortunate position… that is caused by the failure of their systems. My family has a family account that is used to transact our financial affairs. This account is managed by 3 signatories, two of which receive authorisation notifications every time money needs to be moved from the account. As usual this was done but then the two signatories did not receive any notification but the money left the account. The bank told us it was a systems fault on their side, it would be fixed in 48 hours the money that was requested would be reversed back into the account. Today 48hrs has passed and nothing has happened. The bank was then approached now they say this can only be fixed on Monday the 48 hours does not include public holidays and weekends. This is unacceptable, the inconvenience this is causing is unacceptable. This bank really is becoming the worst in the country!