mS
maraine S

1 reviews | Active since Oct 2010

07 Jul 2017, 21:29

Uncaring Bank

<p>Hi First National Bank,</p> <p> </p> <p> </p> <p>In the last 3 calls from your representatives, I have made some arrangements regarding payments. I have stuck to those arrangements and even given you more than the arranged amount agreed on the call.</p> <p>'Stick to the payment and you won't be handed over she said' - well... I stuck to my word but I guess that means jack to you!</p> <p> </p> <p>I was unemployed and ran into some difficulties! I was conned out of a job - by heartless people, but I still tried to be open with you. That's obviously not a good enough reason for you!</p> <p>I probably have my FNB account for 10 years +! </p> <p> </p> <p>I have always been brand loyal. Always singing your praises and even though there has been dissapointments in customer service over the past - I still stuck with you! No one could bad mouth you and I was on their case counter arguing! No more! No more!! </p> <p> </p> <p> </p> <p>I vow, to never bank with you again once I find my feet and square up the account. You have my word on this!</p> <p> </p> <p>Good bye </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Jul 2017, 10:00
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***